Support
A real person reads every message.
What to include
The more we know, the faster we can help. If you can, tell us:
- what you were doing, and what happened instead;
- when it happened (the date and roughly what time);
- your iPhone model and iOS version (Settings › General › About);
- your GoodGame version (GG menu › About);
- a screenshot or screen recording, if you have one.
Please don't send your YouTube stream key. We never need it.
Report a Bug from the app
GoodGame keeps a diagnostics log on your phone to help us find problems. It stays on your phone unless you choose to send it.
- In GoodGame, open the GG menu › App Settings › Report a Bug.
- GoodGame opens an email to [email protected] with the diagnostics attached.
- Add a few words about what went wrong, look it over, and tap Send. Nothing is sent until you do.
Your stream key is removed from diagnostics before they're attached. We keep bug reports for up to 12 months, then delete them. The Privacy Policy has the details.
Help pages
Setup guides are coming soon. Until then, email us and we'll walk you through it.
Privacy questions
For questions or requests about your data, email [email protected].